DigiDOC
PORTIA
Client Support is pleased to announce a new service, DigiDOC, which will make
reporting and resolving issues quicker and easier than ever before. By utilizing
a remote debugging tool, Client Support can optimize the problem resolution process
by automating the detection and capture of all information related to reported
issues, eliminating the need to reproduce each client issue and environment. DigiDOC
enables Client Support to identify the cause of each issue more quickly by removing
the iterative trial and error steps inherent in manual approaches for systems
that are as highly configurable and complex as PORTIA.
DigiDOC allows Client
Support to monitor application execution and capture a synchronized, real-time
log of application activity at several levels:
- User activity: fully
synchronized screen captures with key strokes and mouse clicks
- Performance
analysis: component execution time
- Configuration data: incompatible components
- Code
execution flow: including variables, arguments and results
Client
Support can now collect information, analyze, and resolve application issues on
the Windows Platform more quickly, resulting in a faster turnaround time for each
issue that you report. DigiDOC can reduce your efforts for issue communication
and context collection as well by utilizing a screenshot playback feature. This
is also good news for those customers using UNIX for the database server and batch
processing, as reducing the amount of time it takes to replicate and resolve issues
for the Windows user-interface and server-side batch processing will increase
the resource availability for assistance with UNIX platform issues.
DigiDOC
can be easily deployed either through the PORTIA Client Support website, https://portiasupportonline.tfn.com,
or downloaded via FTP. You can start taking advantage of the many benefits of
DigiDOC today!
If you'd like more information about DigiDOC, please contact
your Relationship Manager.