Functional & Technical Upgrade Assistance

Our clients often fail to plan resources and hardware appropriately which results in their taking short cuts or reducing testing in order to achieve target dates. PORTIA is a mission-critical system for each of our client's operation and problems resulting from upgrades are often compounded by not finding them and planning for them in the testing process. Thomson can provide services and proven methodologies that will help a client avoid costly upgrade issues and failed conversions. These services include Test and Production conversions, workflow analysis, functional testing, benchmark testing, and post-production support. Thomson Professional Services has extensive experience and insight into the process and details of a major version upgrade. We can work with clients to help overcome the pitfalls associated with functional testing which often leaves them vulnerable to problems rolling out the new release.

Some of the Benefits that our Professional Services Group brings to the table for a PORTIA/PORTIA Trade EQ upgrade include:

• In-depth release knowledge
• Experience!
• Proven methodology and toolsets (including test matrices, file comparison utilities, etc.)
• Creation of proper testing environments so that daily processing, interfaces, and report data can be compared version to version. Discrepancies will be efficiently identified and resolved.
• Issue escalation and tracking
• Direct access to resources at Thomson
• Competency in resolving workflow issues
• Experience creating effective User Acceptance Testing plans
• End-user training on new features and enhancements
• Post-production support to quickly resolve any residual issues
• Provide client the ability to better allocate internal resources

For more information on the upgrade services that Thomson can provide, please contact your Account Manager or Seth Fitts, Director of Product Consulting.